Garantía de entrega
SKU/Artículo: AMZ-1604270497
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
Format:
Paperback
Detalles del producto
Disponibilidad:
En stock
En stock
Peso con empaque:
0.53 kg
0.53 kg
Devolución:
Sí
Sí
Condición
Nuevo
Nuevo
Producto de:
Amazon
Amazon
Viaja desde
USA
USA
Sobre este producto
- The Definitive Source for Certified Process Design Engineers IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL ), Control Objectives for IT (COBIT ), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide: Developing, Reengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. While other books may touch on process design methods and techniques, there is no other publication dedicated specifically to developing, re-engineering and improving ITSM processes.This guide is also the definitive reference source for the Certified Process Design Engineer (CPDE ) qualification. The CPDE qualification imparts and validates knowledge of best practices in the assessment, design, integration, implementation, and management of ITSM processes. It recognizes the value of having a qualified CPDE within an organization and has been endorsed by The APM Group (ITIL's official accreditor) as a complementary qualification for the ITIL Qualification Scheme.
U$S 122,44
44% OFF
U$S 68,02
IMPORTÁ FACIL
Comprando este producto podrás descontar el IVA con tu número de RUT
NO CONSUME FRANQUICIA
Si tu carrito tiene solo libros o CD’s, no consume franquicia y podés comprar hasta U$S 1000 al año.
U$S 122,44
44% OFF
U$S 68,02
¡Comprá en hasta 12 cuotas sin interés con todas tus tarjetas!
Llega en 5 a 11 días hábiles
con envío
Tienes garantía de entrega
Conoce más detalles
Used Book in Good Condition
Compra protegida
Disfruta de una experiencia de compra segura y confiable
![]()
Garantía de entrega
Con Tiendamia todas tus compras cuentan con Garantía de Entrega o devolución total de tu dinero.
Compras 100% seguras y garantizadas, para que pidas lo que soñás y lo recibas del mundo a tu puerta.
Saber más.
Tarjetas prepagas, debito, y credito
Paga hasta en 12 cuotas sin interés con tarjetas de crédito.
Visa
Mastercard
American Express
Dinners
Discover
Lider
Midinero
OCA
OCA Blue
Tarjeta PREX
Pagos a través de PayPal
Paga en dólares con Tarjetas internacionales a través de PayPal.
PayPal
